Grad Zaprešić
City information and administrative services available to residents 24/7
An interactive kiosk was developed for the City of Zaprešić, enabling residents to use common city services and access information independently at any time.
On the project, Notus is responsible for software and integrations, while Storm provides the hardware and enclosure, delivering a complete kiosk solution with coordinated implementation and support.
The goal was to reduce pressure on service counters, improve accessibility, and establish a secure and easy-to-manage digital channel. In addition to a touchscreen, the solution supports different input methods and digital-accessibility requirements. It is designed for public-space use and future expansion with new forms, requests, and information services. The kiosk had to be simple for residents and flexible for city administration. Its modular architecture supports new services, while the administration interface allows content to be updated without development-team intervention.
About the client
The City of Zaprešić uses the kiosk as part of a broader digital strategy focused on more accessible, simpler, and more automated city services.
01
Challenges
Unify fragmented channels in one intuitive public interface
Provide hardware and software architecture ready for new services and integrations
Connect the kiosk with city systems and external services
Ensure digital accessibility, multiple input methods, and reliable operation in demanding conditions
02
Solutions
A modular frontend–backend architecture supporting new services through APIs
Short and clear user flows for payments, requests, and information
Real-time integrations with city systems
An administration module for content management
03
Results
City services available 24/7 with less pressure on service counters
Shorter resolution time for common requests
Greater resident engagement through a simple interface and usage data
STRAIGHT TO SOLUTION
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